Effective Date: 03-09-2024
Welcome to Complete Pool Service (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, and protect the personal information of visitors to our website, www.completepoolservice.co.za (the “Website”). By using our Website, you agree to the terms outlined in this policy.
1. Information We Collect
We collect information to provide better services to our users. This may include:
- Personal Information: When you fill out a contact form, subscribe to our newsletter, or request a service, we may collect personal information, such as your name, email address, phone number, and location.
- Usage Data: We automatically collect information about how you interact with our Website, including your IP address, browser type, operating system, pages visited, and the time and date of your visit.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To respond to your inquiries, manage bookings, and connect you with pool contractors.
- To Improve Our Website: To analyze and improve the functionality, content, and user experience of our Website.
- To Communicate with You: To send you updates, marketing communications, and other information related to our services, as well as important updates to this policy.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
- Service Providers: We may share your information with trusted service providers who assist us in operating our Website and providing services, such as contractors and marketing providers.
- Legal Compliance: We may disclose your information when required by law or if we believe disclosure is necessary to protect our rights, comply with legal obligations, or ensure the safety of our users.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our Website. Cookies help us understand how visitors interact with our site and enable us to provide targeted advertising based on browsing history. You can choose to disable cookies through your browser settings, although some features of the Website may not function as intended.
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, please note that no method of electronic storage or transmission over the internet is 100% secure.
6. Your Rights
As a South African resident, you may have the following rights under the Protection of Personal Information Act (POPIA):
- Access: You may request a copy of the personal data we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete personal data we hold.
- Deletion: You can request the deletion of your personal data, subject to legal obligations that may require us to retain it.
- Opt-Out: You may opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails.
7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will post any changes on this page, so please review it regularly. Your continued use of our Website after any changes are posted constitutes your acceptance of the revised policy.
9. Contact Us
If you have any questions about this Privacy Policy, or if you would like to exercise your rights, please contact us at:
Complete Pool Service
Email: info@completepoolservice.co.za
Phone: +27872500074